Featured Download

Training & Performance Improvement White Paper

Studying the Virtual Classroom: An Examination of Successful VILT Practices (97KB PDF)—William West, Vice President, Learning Solutions; Matthew Donovan, Executive Director, Client Services; and Rose Benedicks and Laurie Carmody, Senior Instructional Designers

Additional Downloads

Business Process Outsourcing

White Papers

Getting the Most Value From Your Tuition Assistance Program (133KB PDF)—Heidi Milberg, Director

Turning Short-Term Cuts in Learning Into Long-Term Gains (180KB PDF)—Adam Stedham, Vice President

Custom Sales Solutions

White Papers

Sales in the New Economy (1.2MB PDF)—Daniel J. Miller, Senior Vice President, and Yvonne Sletmoe Wilson, Director

Tap into the Power of Personalization to Boost Your Marketing Effectiveness (107KB PDF)—Martha Manting, Account Director, Client Services (Sandy Corporation)

Homeland Security & Emergency Management

White Papers

Advantages of Statewide vs. Local/Regional Homeland Security and Public Health Exercise Programs (40KB PDF)—Nick Gatlin, Emergency Preparedness Specialist

Operational Excellence / Maintenance & Reliability

Case Studies

Chemical Manufacturer: Lean Management and Culture (50KB PDF)—Operational Excellence Practice

Specialty Automotive Manufacturer: Lean Implementation (126KB PDF)—Operational Excellence Practice

White Papers

Cross Skills Training (121KB PDF)—John McNeil, Principal Consultant

Practical Improvement of Maintenance (173KB PDF)—John McNeil, Management Consultant - Lean Manufacturing

Rolling Mill Quick Changeover - Bringing SMED to Continuous Flow Processes (375KB PDF)—John McNeil, Management Consultant - Lean Manufacturing

The Changing Role of the Craftsperson in North America (398KB PDF)—Chuck Kooistra, Senior Vice President

Training & Performance Improvement

White Papers

Achieving "Portal-Topia": Six Things to Consider Before Leveraging an Enterprise Portal for Your Corporate Online University (131KB PDF)—Billy Biggs, Director, Learning Strategies

Addressing the Challenges of a Graying Workforce (63KB PDF)—Eric W. Rodgers, Senior Vice President

Crafting a Blended Learning Strategy (836KB PDF)—Eric W. Rodgers, Senior Vice President, and Daniel J. Miller, Senior Vice President

Creating the Successful Learning Enterprise (387KB PDF)—Daniel J. Miller, Senior Vice President

Get to the Point! Leveraging SharePoint in Learning and Development (158KB PDF)—William Finegan, Managing Director, Knowledge Management Solutions

Learning in an Always Connected World (182KB PDF)—Don Duquette, Executive Vice President

Learning Management System Assessment (99KB PDF)—Don Duquette, Executive Vice President

Thinking of Hosting Your LMS Internally? Think Again! (136KB PDF)—Billy L. Biggs, Director, and Chris Olive, Director

What the Emergence of Cloud Computing Means for Your Learning Technology Deployment (124KB PDF)—Billy Biggs, Director, Learning Strategies