E-Learning Knowledge Management Solutions

Technology Support

Technology Outsourced Administration Services

GP is an established provider of outsourced administration services. Our tools and quality processes are a solid foundation for innovative and flexible solutions. Our outsourced administration offering includes:

• Registration Management—Assisting employees with navigation through the registration process as well as providing manual registration support as needed
• Batch Enrollments—Processing batch enrollments whether received electronically or manually
• Reporting—Managing standard, ad hoc and customized report requests
• Course Catalog/Set Up—Adding curriculums and courses, assigning courses to appropriate curriculums and maintaining courses, curriculums and course assignments. GP works with customers in various ways to ensure the course information is updated and refreshed on a regular basis.

Technology Call Center Support

GP can provide 24x7 multi-language help desk support. Our customer service specialists provide support for inquiries such as password resets, requests for course and schedule information, registration and transcript support, navigation and functionality, system and content troubleshooting and issue management.

Technology Hosting

Our hosted solution encompasses the application, infrastructure, and expertise needed to successfully deploy, maintain, and support your technology. We offer numerous hosting solutions that provide a scalable, secure, and fully managed model at a reasonable cost.

GP services include 24x7x365 monitoring, 99.5% uptime and data backups. The hosting facility has power backups, controlled access, and scalable architecture and bandwidth.

The US Office of Personnel Management (OPM) has certified that GP's hosting services are in compliance with the National Institute of Standards and Technology standards for information technology security.