Operational Excellence

Benchmarking

GP's benchmarking services are designed to match each client's unique needs, and are based on our Achieving Operational Excellence Through Benchmarking process. We provide a variety of services, including teaching the benchmarking process, planning for and leading study missions, and performing technical comparisons.

When benchmarking, we follow these guiding principles:

• Benchmarking carefully assesses current performance and capabilities, and compares them to world-class standards.
• Benchmarking starts with self-study to better understand the current situation - know yourself.
• The purpose of benchmarking is not just to learn how to copy and catch up, but how to become the best.
• Benchmarking, by itself, does not improve performance. To realize gains, the information must be used in strategic decisions, or in process improvement.

Benchmarking Process

Forms, templates for questionnaires and surveys, sub-processes, databases, contacts, and experience support our six-step benchmarking process:

1. Decide what to benchmark
2. Plan the benchmarking process
3. Understand current performance
4. Study best-in-class
5. Learn from the data
6. Use the findings