Operational Excellence

Clients

With over a quarter century of experience, GP's Operational Excellence Practice has helped management teams lead highly successful change initiatives in a variety of industries, including aerospace, automotive, metals, textiles, healthcare, forest products, energy, telecommunications, computers and electronics, transportation, food processing, and financial services. Our clients, to name just a few, include:

Examples of our client engagements include:

• Business Transformation - Lean Manufacturing and Six Sigma: Reduced raw-material-to-shipment manufacturing time from 32 days to 2 days and enabled made-to-order rather than ship-from-stock for a medical device manufacturer.
• Rapid Improvement™ - Service/Transactional Process: Reduced time from customer request to order confirmation from 21 days to 1 day for a metals industry manufacturer.
• Procedure Streamlining / Business Consolidation: Streamlined work procedures, developed work standards, and created an implementation process that consolidated 105 customer support centers into one for a national telecommunications company, saving $15 million of implementation cost.
• Maintenance and Reliability Assessment: Evaluated 12 elements of maintenance excellence and developed a report recommending training and process improvements for a metals industry client.
• Training Business Process Outsourcing (TBPO): As part of a cross-functional GP team, evaluated and developed recommendations for a training and development organization.