"Getting the Best Out of People in the Workplace"
Les Landes
Journal for Quality and Participation
Winter 2006, pp. 27-29
The author of this article argues that you cannot really motivate people, but you can create an environment that encourages them to be motivated. The author says the correct question to ask is "How can I get the best that people are willing and able to contribute to the success of this organization?"
The article identifies the following keys to achieving this goal:
- Find a match between what the organization needs and appropriate aptitudes, skills, and knowledge
- Provide clear goals, expectations, and responsibilities
- Provide meaningful rationale and benefits
- Clearly define processes
- Provide support structures
- Provide a guidance system to assure people stay on track
- Utilize constructive responsibility
- Practice patience and reinforcement
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