"The 2004 Training Top 100"
Training
March 2004, pp. 22-71
This article provides some excellent data for companies wishing to benchmark their training efforts against what Training magazine considers to be the top training departments in U.S. companies:
- The average "Top 100" company spends 4.1% of its payroll on training. The average of the Top 5 companies is 11% (Pfizer leads with 14%)
- The average "Top 100" company has 54 annual training hours per employee. The average of the Top 5 companies is 168 hours (Ritz-Carlton leads with 274 hours)
- The average "Top 100" company has a ratio of full-time training pros to employees of 1:263. The average Top 10 ratio is 1:62 (KLA-Tencore leads with 1:48)
- The average "Top 100" company spends $5.3 million annually on tuition. The average Top 10 company spends $26.4 million (Verizon communications leads at $100 million)
- The average "Top 100" company has 7.5% of its employees using tuition reimbursement plans; The average Top 10 company has 18.9% (Booz Allen Hamilton leads at 28%)
- Out of the Top 100 companies, here are the percentages that have the following training programs (companies listed are the benchmark companies):
- Leadership Development—98% (BMO Financial Group)
- First-Line Supervisor Development—95% (Pacific Northwest National Laboratory)
- Mentoring—87% (Blue Cross and Blue Shield of North Carolina)
- Career Counseling—79% (Verizon Wireless)
- Executive Coaching—84% (Wachovia)
- Succession Planning—88% (Prudential Financial)
- Job Rotation—72% (Intel)
- Job Shadowing—68% (Avnet Technology Solutions)
The overall ranking of the top 50 on the list is:
- IBM
- Pfizer
- Sprint
- Booz Allen Hamilton
- KLA-Tencor
- Deloitte & Touche
- AT&T
- Ernst & Young
- Lockheed Martin
- Ritz-Carlton Hotel Co.
- Edward Jones
- Capital One Financial Corp.
- Bank One
- Wyeth Pharmaceuticals
- Ohio Savings Bank
- BMO Financial Group
- Intel
- AmeriCredit Corp.
- Northwest Airlines
- Verizon Wireless
- A.G. Edwards & Sons
- QUALCOMM
- Cendant
- Roche Diagnostics
- Paychex Inc.
- Johnson Controls
- Wachovia Corp.
- Pacific Northwest National Laboratory
- First Data Corp.
- Blue Cross and Blue Shield of North Carolina
- Prudential Financial Inc.
- The Reynolds and Reynolds Co.
- Science Application Intl. Corp.
- BB&T Corp.
- Wells Fargo
- Marriott International
- Special People in Northeast Inc.
- LexisNexis
- Bausch & Lomb
- BMW Group Financial Services
- IKEA
- AFLAC
- Cingular Wireless
- Avnet Technology Solutions
- Applied Materials
- The Vanguard Group
- Allstate Corp.
- Gilbane Building Corp.
- Household International
- DAU
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