Tuition Assistance Program Management

Quality Assurance

GP is committed to providing quality service and continuous improvement in tuition management. We strive for excellence in performance by meeting and exceeding service-level agreements and attaining customer satisfaction through every service and interaction.

Our processes are ISO-registered and to further ensure the quality of our services, GP has received a favorable SAS 70 Type II opinion. Additionally, we have a number of quality systems in place to ensure continuous improvement and world-class service beyond national standards:

• Web-based Quality System—We house and maintain the resources we need to ensure quality online, including job descriptions, procedures, work instructions, and forms.
• Corrective Action Reporting—Our quality system is designed to identify and eliminate recurring problems and defects. Each time a problem is encountered, data is collected, a daily report is generated, and the problem is tracked through resolution.
• Preventive Action Reporting—Our system is designed to proactively prevent problems from affecting the efficiency and availability of your solution.
• Performance Measures—Performance measures are established, monitored daily, and reported to you on a regular basis. The service-level agreements measured include quality, delivery, cost, and customer satisfaction.